Clear terms. Clear expectations.
The terms for using your property workspace and purchasing KGE Home’s web products.
Your agreement with KGE HOME LLC
These terms apply to BuyerVault, SellerVault, and the connected KGE Home web property record, operated by KGE HOME LLC in Ohio, United States. Review these terms and our Privacy Policy before using the service or purchasing. You must be an adult able to enter an agreement and authorized to use the information you submit.
What you are purchasing
Each web product is a one-time purchase for one property, with its scope and price shown before checkout. BuyerVault Complete includes broader document analysis; focused products cover the topics described on their product pages. Home Inventory and SellerVault are separate products. Havenry subscriptions, when available, are separate purchases through Apple.
Prices are shown in US dollars. Your checkout shows the amount you will be charged and any applicable discount or separately collected tax. Multiple products can belong to one property, but currently use separate checkouts. One eligible previous purchase may count toward an upgrade on the same property within 30 days; prior purchases are not added together, and refunded purchases do not qualify. Checkout confirms the available credit.
Processing and results
Verified payment activates the purchased product. Processing may start automatically once the necessary documents or records are available. Readable source files are required. The workspace shows progress, completed results, and problems needing attention. Processing time varies with file quality, document volume, provider availability, and demand; we do not promise a fixed turnaround or a result before your transaction deadline.
AI and OCR can miss or misinterpret information. Check meaningful findings against the cited source pages and original documents. Missing information, conflicts, and possible implications do not establish facts about the property. Owner-entered records are not independently verified.
Professional boundaries
The service organizes and interprets supplied information. It does not inspect a property, provide an engineering opinion, appraise value, examine title, determine insurance coverage, offer legal or financial advice, or make a buying or selling decision. SellerVault does not determine what you legally must disclose. Use qualified professionals for those questions.
Refund policy
Submit a refund request within 14 days of purchase through Plans & billing in your account. We provide a full refund when processing has not started, for a duplicate charge, or when a technical failure prevents delivery and we cannot resolve it. Requests concerning a delivered report are reviewed case by case.
Describe the issue and identify the purchase so we can investigate. You can track the request in Support. Approved refunds are returned through the original payment processor; the time they appear depends on your bank and payment method. A full refund removes the purchase’s paid entitlement. Refunded purchases are not eligible for upgrade credit. Deleting a document or account does not automatically request a refund.
This policy does not limit any refund or other consumer rights that apply by law.
Your account and records
Keep control of your sign-in email and do not share sign-in links. You retain your rights in the records you submit. You authorize us and our service providers to store, process, reproduce, and deliver those records only as needed to operate the service and carry out your instructions. Upload only material you are entitled to use, and do not use the service to access another person’s private records or interfere with its operation.
Keep copies of important originals and export the records you need. We do not promise permanent archival storage or uninterrupted access. You control who receives your share links; a recipient may save a copy before a link is revoked.
Availability and support
We may pause processing or restrict access when needed to investigate security issues, misuse, payment disputes, or service failures. We will handle undelivered purchases under the refund policy above. Your support channel is Help in your account; billing issues and refund requests can also be opened from Plans & billing.
Changes
The effective date appears at the top of this page. Material changes apply prospectively with notice where required. The purchase terms in effect when you buy govern that purchase unless you agree otherwise or applicable law requires a different result.